My account - Allan Morrow Studios

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Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy.

By using this website, you agree to the following terms and conditions:

DOWNLOADABLE PRODUCTS

The tutorials we sell are in digital format and will be sent to you from our server direct to your computer. These Products are compressed into ZIP files for faster downloading.
When ordering a product, you will be sent an email with your downloadable file.

REFUNDS

Due to all our products being intangible goods we can not offer any refunds on our products. Customers can at any time cancel their order before payment has been processed.
All products are checked before we put them up for sale; In the case of an issue, we will try our best to resolve any issue. If any issues please just contact us using the contacts page.
Before purchasing your goods, please make sure the product you’re ordering is compatible with your operating system and software you own. We reserve the right to refuse any refund requests and will not be held at fault for customer mishaps.
Please also check the quantity in your checkout to make sure you have not ordered the same product twice.

USAGE

Only you, as the buyer has the right to use the products. You must not share the products with anyone else or distribute online.

DOWNLOAD LINKS

Once you have purchased a product/s you will receive an email with a link to download your file/s. You may also download from your “downloads” section in “my accounts” if you have an account with us.

DOWNLOAD RESTRICTIONS

Each product has an expiry date and a limited number of downloads. If you have reached your limit or your download link has expired, then please contact us using the contact page, and we will fix the issue for you.

CUSTOMER-REGISTRATION

An account is not required to purchase products on our website, but to make a purchase you will need to provide certain information, including your first name, last name, email address and billing information.
For faster use of the website, we suggest setting up an account to help with future purchases.
You agree that all information submitted is correct, current, accurate and non-fraudulent. In the event that your personal and/or billing details change you will need to amend your account details as necessary.

AGE RESTRICTION

You must be a minimum age of 16 to use this website. By using this website, you agree that you are at least 16 years of age. If you are under the age of 16, then you must get your parent or guardian to review and agree to these Terms & Conditions and proceed on your behalf.

CUSTOMER-REGISTRATION

An account is not required to buy products on Allan Morrow Studios although for a better site experience we suggest setting up an account.

FORMAT OF PRODUCTS

All our video tutorials are HD mp4 files which will be zipped and delivered to you for download.

CHANGE IN PRICES

Prices on this website can change from time to time without having to give any notice. Allan Morrow Studios will also offer discounts and offers from time to time. Allan Morrow Studios will not offer refunds in the event of a price reduction or offer.

SECURITY OF YOUR ACCOUNT

As the account holder, you are responsible for the security of your account. Your account details should be stored safely and not given to anyone else to use. If your account has had any unauthorised access, then you must let Allan Morrow Studios Know straight away. Allan Morrow Studios will not be held responsible for any losses made due to the unauthorised use of your personal data or account.

PRIVACY POLICY

Here at Allan Morrow Studios, we take your privacy very seriously. For more information, please visit the Privacy Policy Page

TERMS & CONDITIONS UPDATES

These Terms & Conditions can be revised at any time. Please check this page regularly to ensure you are familiar with the current version.

DISCLAIMER & WAIVER

Whilst Allan Morrow Studios will take reasonable and sufficient steps to ensure that the website is free from any viruses, trojans, malware, spyware, harmful software, data theft or any unauthorised malicious activity, Allan Morrow Studios make no guarantees on this subject and will not be held liable for any loss resulting from this.

Allan Morrow Studios will be held harmless against any losses, judgements, claims, legal fees or court costs that may arise out of a breach of these terms and conditions. By entering this agreement, you agree not to sue or recover any damages from Allan Morrow Studios and any affiliated companies or people as a result of its decision to terminate or suspend this agreement.

Last Updated – 21/05/18

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Questions regarding your account?

Having issues logging in?

If you have any issues logging into your account after reading the following FAQ’s, please contact us with the issue you are having using the Live Chat or the contact page here.

Help to fix this will be with you ASAP!

Username or Password is incorrect?

Please make sure that you have entered a correct email and password.

***Please note that when signing up to the Newsletter or AM Studios Production Community that this is not the same as creating an account on the store. These are separate, so if you are trying to sign in using the same email you provided when joining the newsletter, it could be that you have not yet created an account and will need to create an account.

Products not showing in your downloads?

When purchasing your products, it is possible that you have purchased as a guest and have not been signed in during the time of the purchase.

If you wish for your purchase to be linked to your account, please contact us using the contact page with your order number and the email of the account you wish your order to be linked too.

Issue with downloading your files?

If you are having any issues with downloading your files, please contact us using the Live Chat or contact page. Please provide your email address and order number/s along with the issue you are having so that your issue can be fixed ASAP.

Lost password requested but no email?

If you have requested to change your password, but you have not received an email, then please check your SPAM or JUNK folders as it can sometimes go in there depending on your email provider.

If it is not in there, then please contact us using the Live Chat or Contact Page with your issue and we will fix asap.

For further assistance...

For further assistance regarding your account or the website, please do not hesitate to contact us using the Live Chat or contact page and we will help you ASAP.

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